When a 911 call is placed from your organization’s phone system, designated personnel must be immediately notified. Our system supports multiple notification options to ensure the right people are alerted as quickly as possible.
Minimum Requirement
At least one recipient must be designated to receive email notifications whenever someone dials 911.
Notification Options
You can choose from several delivery methods to match your organization’s communication preferences:
- District-Wide Email Group- Send 911 alerts to an existing emergency or administrative email group to keep all key contacts informed.
- Individual Email Addresses- Provide a list of specific email recipients who should receive the 911 notification.
- Text Message Notifications- Share the names, building, and mobile numbers of staff who would like to receive real-time text alerts when a 911 call is made.
- Phone Paging Alerts- Configure alerts to ring directly to designated phone extensions, providing audible notifications within your building or office.
Mix and Match Options
You’re not limited to one notification type—combine any of the above options based on your needs. For example, you might send emails to administrators while also triggering a text message to security personnel.
Setup Instructions
Once you’ve confirmed your notification preferences and recipient list, please contact our support team. We’ll configure the emergency alert system according to your selections to ensure prompt and reliable delivery of all 911 call notifications.
If you’re unsure which configuration works best for your organization, our support team can help design a notification plan that fits your emergency response process.