Supervisor / trainers mode ideal for call queue setups
Supervisors or trainers may need to listen in to live calls when training staff members on calling techniques, sales pitches, customer support, and more. This allows a third party on a call with neither of the parties knowing.
In order to begin listening in on an active call, your account needs to be enabled or permitted to listen to certain extensions by your administrator or by Rival5.
Once your account has been permitted / allowed to whisper into the desired account,
- Dial the star code *83 followed by the extension number you wish to teach then press send on your endpoint.
- Example: *832004
- If this does not work, first check to make sure that you are allowed. In some cases, the star codes used after installation and configuration are modified from what they are originally by default.
- You will be immediately brought into the call and will only be able to listen to the conversation. If you need to talk on the calls, it is suggested you use whisper mode or perform a call barge.